General GearPods® Customer Service

Discussions around support topics and issues, warranties, guarantees, returns and repairs.

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Permalink Reply by James Davies on January 11, 2009 at 10:53pm

Warranties, guarantees, returns and repairs are addressed in the Customer Service section of our web site. We also maintain a Frequently Asked Questions (FAQ) page in the site too. Please refer to our web site for the different ways in which you can contact our support team. Also try searching this community to see if there is content here that can help you. A search bar can be found at the top of each page.

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Permalink Reply by James Davies on February 4, 2009 at 10:26am

A quick note on our shipping policy under the "stuff you normally wouldn't think of" category. A number of our kits contain windproof/waterproof matches and/or hexamine solid fuel tablets. UPS, our shipping partner (and other shipping partners for that matter) require these kits to be shipped by ground (surface) only since these items are classified as hazardous or flammable materials.

No big deal you'd think. Add to that the fact that our ecommerce platform doesn't allow products to be flagged and shipping rules associated with them, and we had a challenge on our hands.

At this time there is only one solution we can think of, namely all orders will ship via UPS Ground. This will add a couple of days to the shipping process - not the end of the world. We've waited a few years to have this product. We're hoping you don't mind waiting an extra day or two to receive yours!

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Permalink Reply by James Davies on February 4, 2009 at 10:32am

Here's a copy of our warranty - included with all of our products - just in case you didn't keep it in all the excitement of receiving your GearPods products.